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6 Ways To Build Rapport

Part of 'Take Away Training' series

Media Type - DVD
Author - Eve Ash
Subject(s) - Communication

Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other role that involves person to person contact.

Training Points


What is Rapport and why is it necessary?
  • Rapport means relationship
  • Long term rapport and short term rapport
  • Building rapport with someone in any job helps you achieve your goals quicker
Rapport Don'ts:
  • Not introducing who you are
  • Looking disinterested or being distracted by something
  • Not engaging in conversation
  • Suspicious of you
  • Not caring
  • Over talking to someone in a rush
1. Use Basic Greeting
  • Say your name
  • Good morning/afternoon
  • Shake hands
  • Welcome them
2. Use Positive Body Language
  • Eye contact
  • Smiling
  • Facial expressions
3. Get Them Talking
  • Get them talking about themselves
  • Statement and follow up question - ie. "You're in Sydney. What's the weather like up there?"
  • Show interest
4. Generate Trust
  • Showing empathy or understanding
  • Self disclose - saying something about yourself
  • Deliver on any promises you make
5. Be Helpful
  • Anticipate a need someone may have
  • Offering assistance
6. Be Flexible in How You Communicate
  • Change your communication according to the other person
  • Identify if they are a people person or a task type person
  • NLP - each person has a preferred style of taking in information
Challenging Rapport Situations:
  • Disliking the person you need to build rapport with
  • Made a mistake or late and the other person is angry
  • Ending a conversation quickly
  • Dealing with someone who is upset or emotional
  • Sustaining rapport

- 10 Employability Attributes & Skills
- 10 Essential Interviewing Skills
- 10 Essential Reception Skills
- 10 Essentials For Successful Induction
- 10 Healthy Work Habits
- 10 Point Checklist Before Delivering Training
- 10 Point Checklist For Briefing A Consultant
- 10 Powerful Networking Skills
- 10 Steps to Flawless Appraisal Interviews
- 15 Ways to Handle Today's Stress
- 360ยบ Feedback
- 5 Steps To High Self Esteem
- 6 Essential Steps to Getting That New Job
- 6 Ways To Boost Your Career Prospects
- 6 Ways To Build Rapport
- 6 Ways To Increase Job Satisfaction
- 6 Ways to Manage Overload
- 6 Ways to Prevent Sloppy Work
- 6 Ways To Resolve Conflict
- 7 Key Sales Skills
- 7 Steps To Improving Communication
- 7 Ways to Handle a Difficult Boss
- 9 Essentials for Exit Interviews
- Adult Learning Principles
- Advanced Sales Techniques
- An Introduction to Business Ethics
- Art of Behavioural Interviewing, The
- Art of Questioning, The
- Balancing Work & Private Life
- Be Careful With Email
- Best Practice Workplace Checklist
- Business Etiquette
- Career Planning
- Changing Role of Managers, The
- Coaching
- Common Facilitation Mistakes
- Conducting Successful Discipline Interviews
- Conducting Training Activities
- Conflict Within Teams
- Consulting Skills For Professionals
- Controlling Meetings
- Coping With Change
- Coping With Retrenchment
- Counselling Poor Performers
- Dealing With Abusive & Threatening Calls
- Dealing With Difficult People
- Dealing with Manipulative People
- Dealing with the Unmotivated Employee
- Dealing with Trauma & Distress
- Decision Making In Groups
- Delegating & Prioritising
- Designing And Delivering A Training Session
- Developing A Training Plan
- Developing Assertiveness Skills
- Developing Emotional Competence
- Difficult Presentations Made Easy
- Eliminating Workplace Bullying
- Energy & Enthusiasm
- Essential Counselling Skills
- Evaluate Anything!
- Facilitation Skills
- Getting The Most Out Of Training
- Giving Personal Feedback
- Giving Up Bad Habits
- Going For A Job Interview
- Handling Complaints
- Handling the Difficult Customer
- How To Develop Your People
- How to Make a 5 Star Impression
- How to Manage & Motivate a Sales Team
- How To Mentor
- How To Sell A New Idea
- How to Survive Email Overload
- Increasing Motivation At Work
- Leadership
- Leading Group Discussions
- Learning From Mistakes
- Learning To Learn
- Listening
- Making Teams Work Brilliantly
- Management Mastery Checklist
- Managing A Mature Age Workforce
- Managing Aggression in the Workplace
- Managing Boundaries
- Managing Performance
- Managing Upwards
- Men and Women Are Different
- Mentoring
- Moving To E-Learning
- Negotiating with Suppliers
- New Supervisor, The
- Overcoming Harassment
- Overcoming Personal Barriers to Diversity
- Personal Goal Setting
- Positive Thinking
- Power Of Empathy, The
- Preparing For Your Appraisal
- Problem Solving & Initiative
- Project Management Success Factors
- Psychology of Saying Sorry, The
- Public Speaking With Confidence
- Reducing Absenteeism
- Regaining Control Of Your Day
- Sales & Service Turn-Offs
- Selection Techniques
- Self Empowerment
- Setting Agendas and Taking Minutes
- Spirit Of Service, The
- Staying Happy & Positive Throughout Life
- Stress Management
- Successful Thinking Habits
- Supervisory Styles
- Take Away Training Series
- Time Management
- Understanding & Dealing with Depression
- Understanding Body Language
- Understanding Group Dynamics

  • Length - 17 minutes
  • Pricing
    Price - INR 5,950
    Intl. Price - A$ 240.00
  • Additional Remark
    See 'Take Away Training Silver' series for quantity pricing