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Leaders of organizations need to understand how cognitive processing, decision making, memory, and motivation change as they, their employees, and their customers age. Dr. Carstensen shares.....

With this program you will learn about the five key attributes and five core skills that make anyone more employable and more effective in their work. This program is essential viewing for job.....

We conduct interviews for many purposes, such as recruitment, accident investigation or market research, but the basic skills are the same. This practically focussed video outlines the ten essential.....

Learn the 10 top reception skills, including professional presentation, dealing with multiple demands and managing waiting visitors.   10 Essential Reception Skills: 1. Personal.....

Ensure that new people gain the best impression of your group and their job by delivering the 10 induction essentials.   10 Essentials for Successful Induction: 1. Warm welcome Importance.....

Being healthy has a positive influence on energy and work performance. Psychologist Peter Quarry gives 10 practical strategies for being healthy at work: Training Points 1. Exercise 2. Eating.....

It’s no surprise that a great product or service will be overlooked without effective marketing. Yet many businesses don't make the most of their marketing.....

Avoid mistakes, anticipate problems and get organised so you feel confident and your session runs smoothly.   1. Logistics Check the room and layout possibilities beforehand Early arrival.....

Get the most out of consultants by following a simple, yet powerful, briefing checklist!   1. Don't believe the hype Obtain names, contact details of previous clients Check references to.....

Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical tips on how to conduct an appraisal interview to achieve positive and useful.....

The 3 R's of Sustainability is a multi-media course that takes you from background information to real world.....

To show employees when and where time management is a priority at work, and how to manage their time more effectively.

To show employees when and where time management is a priority at work, and how to manage their time more effectively.

Successful companies know that seeking feedback is essential for high morale and high performance. This practical video explains how 360º feedback works and how you can improve with feedback.....

Renowned communication coach teaches viewers how they can use the techniques of Obama’s speaking power. The DVD uses video examples of President Barack Obama’s most memorable speeches to.....

This unique training program illustrates that leaders don't have to have all the answers…they just have to ask the right questions. Based on the best-selling book, "Leadership Made.....

Many people do not feel sufficiently competent at dealing with some of the challenges they face in life - either at work or away from it. Don't be caught in a self-fulfilling prophecy. Here are five.....

This program presents a values-based approach to serving diverse populations. Employees work on the communication skills needed to meet or exceed the service expectations of their diverse customers......

We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the.....

This program will help people build rapport and sustain it.

In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer practical solutions for managers to overcome the issue. Examples of sloppy work.....

Learn 6 practical techniques to resolve conflict in the workplace and achieve effective results.   1. Look inwards Identify your own personality style in a conflict situation Ostrich -.....

This is a basic program to help anyone in sales gain knowledge on how to get the sale.

Learn a simple, effective 7 step blueprint that can immediately improve communication skills.   1. Identify a checklist of skills Identify the skills you need Core communication skills:.....

Exit interviews provide an excellent opportunity to uncover staff satisfaction problems and implement positive changes for remaining and future employees. It is critical to understand why an.....

Understanding customers’ real needs is the key to closing the sale. Peter Davison plays an angel who helps out an old sales rival. The video concentrates on the vital difference between a.....

Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven.....

A.C.T. with Integrity: Real Situations for Discussion provides business ethics training that can serve as a vital complement to any business practices and legal compliance.....

What is the real reason many new products fail or initiatives go nowhere? According to this popular program, it's a phenomenon called the Abilene Paradox. See how avoiding "false consensus" saves.....

To help managers tackle absenteeism within their teams, by using a structured and positive approach.