NetApp has successfully navigated through every major cycle in business: from the frenetic mentality of a startup,.....
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With this program you will learn about the five key attributes and five core skills that make anyone more employable.....
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We conduct interviews for many purposes, such as recruitment, accident investigation or market research, but the basic.....
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Learn the 10 top reception skills, including professional presentation, dealing with multiple demands and managing.....
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Ensure that new people gain the best impression of your group and their job by delivering the 10 induction.....
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It’s no surprise that a great product or service will be overlooked without effective marketing. Yet many.....
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Avoid mistakes, anticipate problems and get organised so you feel confident and your session runs smoothly. 1......
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Get the most out of consultants by following a simple, yet powerful, briefing checklist! 1. Don't believe the hype.....
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To show employees when and where time management is a priority at work, and how to manage their time more effectively.
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Successful companies know that seeking feedback is essential for high morale and high performance. This practical video.....
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Renowned communication coach teaches viewers how they can use the techniques of Obama’s speaking power.
The DVD.....
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This unique training program illustrates that leaders don't have to have all the answers…they just have to ask.....
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Many people do not feel sufficiently competent at dealing with some of the challenges they face in life - either at.....
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This program presents a values-based approach to serving diverse populations. Employees work on the communication.....
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We have said it before and we will say it again: like it or not, customer service is the competitive battleground of.....
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Learn 6 practical techniques to resolve conflict in the workplace and achieve effective results. 1. Look inwards .....
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Learn a simple, effective 7 step blueprint that can immediately improve communication skills. 1. Identify a.....
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“Everyone deserves a second chance. Not only those you work with, or the people in your family, but you too.A.....
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Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce.....
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A.C.T. with Integrity: Real Situations for Discussion provides business ethics training that can serve as a vital.....
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What is the real reason many new products fail or initiatives go nowhere? According to this popular program, it's a.....
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To help managers tackle absenteeism within their teams, by using a structured and positive approach.
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Looking for a way to add some positive energy to your training session or meeting? The enchanting animals of SeaWorld.....
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With over 20 years of experience as a firefighter and paramedic, Martin Lesperance has treated thousands of injuries.....
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Let go of the blame game! Make sure your employees take on new projects with enthusiasm, clear direction and a strong.....
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Effective interpersonal skills are at the heart of every successful project, team and organization. As long as there.....
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A complete training program designed to guide your team through a two to four hour training session.
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Use this DVD-based training programme to equip your managers with the skills and knowledge they need to carry out.....
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This video describes the basics of action learning and why is it an increasingly used method for developing people in.....
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Well-meaning, forward-thinking leaders often start a worthwhile project but then neglect to see it through to.....
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“Paul Stoltz has done something remarkable: He synthesizes some of the most important information on how we.....
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“Paul Stoltz has done something remarkable: He synthesizes some of the most important information on how we.....
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Being promoted to supervisor makes many people uncomfortable. How does one effectively manage former colleagues and.....
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No matter how important a new plan or idea is to you, there will always be somebody who disagrees. If it's somebody who.....
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Beautifully filmed and packed with insight - on everything from teamwork and inter-dependence to the safety instinct,.....
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Southerners talk too slowly. New Yorkers are rude. New Englanders don't say much at all. Anybody who lives in the U.S......
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In just 4 minutes, viewers follow Olympic skater Dan Jansen as he goes through stumbles and failures on his way to.....
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Featuring Apollo 13's mission leader Jim Lovell and high performance management consultant/author Jim Belasco, this.....
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People come from a wide range of backgrounds with a varying range of needs and abilities.It is essential that call.....
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To illustrate the key principles of selling using real life situations.
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A superb program on all aspects of telephone use – inbound, outbound, customer service, sales, and general office.....
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Lack of proper communication leads a company into a tight spot. Inventories of non moving products are high, products.....
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To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.
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To show staff what assertiveness behaviour is and isn't, and how and when to be assertive.
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Focuses on the problem solving techniques that identify and resolve difficult situations with customers. Employees will.....
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This video describes the best ways to measure, assess and develop the performance of employees at all levels. Discover.....
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This session starter uses inspiring quotes wrapped around music, visual images and graphics to energize your audience.....
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One negative attitude can infect an entire team and create an epidemic in the workplace. Learn how negativity spreads,.....
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Learn to transform old attitudes of negativity and doubt to new attitudes of courage and possibility!
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This video shows the importance of staying positive in today's pressure-filled world. Attitude makes a difference in.....
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Tamara Erickson explains how different generations of employees perceive the workplace, and describes how to attract.....
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What makes Generation Y different? What experiences have influenced their attitudes, values and work styles? What do.....
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The concrete jungle - a desolate environment starved of nutrition and excitement. Does it have to be like that? If one.....
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Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers,.....
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To enable managers to appreciate how key financial statements are calculated and how they are used.
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This video shows how Mobil and Centrelink are using the Balanced Scorecard to measure performance. The Scorecard uses.....
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Balance your work and private life to ensure continued personal satisfaction and work productivity. Discover helpful.....
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Learn the basics-how to greet a customer, introduce yourself, refer customers, handle calls, intemzptions and much ,.....
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Confined space operations require knowledge, training, skill and strict adherence to procedures for a safe entry to be.....
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The way you handle yourself in a business and social environment can reveal a lot about you, and your position within.....
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Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your.....
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Loaded with graphics and vignettes, "The Basics of Profitable Customer Service" should be required viewing.....
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What are the legal and other dangers involved in email usage, and how can companies and individuals avoid them? .....
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Keep all your employees educated on handling potentially disruptive and even dangerous threats from co-workers.
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A wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one.....
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To use the concept of 'behavioural interviewing' to predict the future performance of candidates.
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Talented people can fail to achieve success because they don't master the art of communicating assertively.This program.....
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There are many situations in both our work and private lives that, with hindsight, we may feel we could have handled.....
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To ensure managers inform and involve their teams in order to improve motivation and productivity.
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To ensure managers inform and involve their teams in order to improve motivation and productivity.
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With the ever-present need to reduce costs and boost customer loyalty, Bill Price argues that companies should.....
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Set to a background of inspiring triumphs this motivational programme leaves you with a fresh and "can" do.....
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Key points: * Learn to clarify the purpose of your communication * Discover how to analyze your audience and structure.....
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This practical program, along with its self-study workbook, teaches viewers to write accurate, concise business.....
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Are too many unproductive, wasteful meetings eating up your time? If so, then here is the.....
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This award-winning video provides a concise, upbeat, motivational message that enhances training sessions about.....
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In this candid and lively presentation, Bill Gates gives you his perspective on where technology is headed. He responds.....
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While we are inspired by business success stories, we are educated by business failures. Chunka Mui and Paul Carroll.....
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To provide individuals with the right frame of mind for generating new and workable ideas.
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Jacqueline Novogratz explains how entrepreneurial systems that apply the rigors and discipline of the marketplace can.....
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These days the roles and responsibilities of boards are under tighter scrutiny, and directors are increasingly more.....
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This video explores what board members can do to ensure maximum contribution to decision making.
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We use words to communicate but, their real meaning is often conveyed by our body language. Body language and voice.....
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The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build.....
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Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the.....
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The training is in two parts: Part 1 (22 min) covers your own body language and Part 2 (18 min) covers how to read.....
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A motivating 10-minute video with animation, a case study and featuring psychologist Peter Quarry… offering a.....
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Listening can be the most important aspect of communication - and the most misunderstood. Follow a work team struggling.....
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To help managers appreciate the importance of budgets to business activity and to give guidance on building up and.....
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An effective leader must be prepared to offer timely and honest feedback, both to employees and to other members of the.....
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Networks can be powerful career tools, helping to drive performance and build influence. But they benefit organizations.....
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Call centre operators are often the first and most important point of contact with the customer. They need to have a.....
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Successful brands adapt to the changing needs of their customers. They grow from their base of brand-loyal return.....
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More and more organisations are discovering the value in building strategic alliances with other organisations.
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Truly market-focused organizations must pursue more than a sound market strategy. Professor Hayagreeva Rao details the.....
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Takes you on an exciting journey to observe a global team in action. You’ll watch a problem-plagued meeting.....
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To appreciate the nine key team roles, and balance an effective team accordingly.
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This video explains the importance of relationships based on trust and describes the 'four C's' for building trust.
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In today's highly competitive business environment, organizations must be ready to change—and change frequently......
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Bury My Heart at Conference Room B™ is like no other leadership approach you've seen. First of all, the thing.....
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Tom Peters takes you inside companies that have prospered by putting the environment at the top of their agenda. Alerts.....
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Designed to bring more awareness and discussion to the topic of business ethics within your organization.
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Discover some deadly etiquette sins and learn how business etiquette principles can improve dealings with colleagues.....
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Getting to know someone, whether that person is a customer, associate or supplier requires the knowledge of basic.....
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In this video, hear from an international expert about the common mistakes that are made and how to go about setting up.....
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Improve customer satisfaction! Set in a variety of retail locations, your employees will learn that Customers Are.....
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Learn how to deal with staff whose personal problems are affecting their work.
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In this video, discover why growing, developing and nurturing your people is one of the most important management.....
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A motivating video whether you are forced to rethink your career or you simply want to consider your options. It.....
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In this video, find out how to manage your own career.
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The Mayberry Deputy is called to the plant to solve a rash of ladder-related injuries in this entertaining video. To.....
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To help people realise that they can choose which emotions they want to show.
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Do you have a vision for your organization? More importantly, do you have one for yourself, one that gets you excited.....
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Most managers feel powerless when it comes to dealing with absenteeism. This video is designed to help managers gain.....
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A fun and highly entertaining video designed to kickoff any team meeting with a sense of energy and optimistic.....
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This module presents all new information that will help everyone in your organization understand the importance of.....
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Change inevitably engenders resistance. Even the best strategic plans can fail if this resistance is not met and.....
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This program presents 3 case studies of companies that have successfully implemented the methods and practices of.....
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Change masters are the people and companies that anticipate change and lead with innovation. This video explains the 7.....
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Positive techniques for dealing with change.
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Learn why managers have moved from ‘cop’ to ‘coach’. Discover the six key ways to ensure a.....
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"....It doesn't matter whether you're a lion or a gazelle, when the sun comes up, you'd better be running!".....
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Organisational success today depends on being able to fast-track experience. As competition for talent increasingly.....
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What makes a team, department or organization stand out? Typically, it's things like clarity of purpose, a strong.....
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Closing is one of the most important areas of selling, yet it is quite often the most misunderstood. Closing isn't.....
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Demonstrates how the close naturally follows in the sales cycle. Shows how to choose and utilize effective closing.....
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Sell Smarter, not harder with this easy-to-learn S.A.L.E. process.
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How does your team learn? By their mistakes? At outside courses? From each other? Of course, all these are elements in.....
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What is coaching? Find out and assess when and how to use coaching to improve performance, confidence and motivation.
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Presents successful techniques for effectively coaching and counselling employees. Examples show the differences.....
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Coaching for results is a comprehensive training resource that will help turn managers in to effective coaches......
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Will show you how to meld a variety of different people into a work team that wins.
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As jobs change to meet new market requirements, people need to learn new skills.
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Train your managers to use skilful coaching in day-to-day work situations to develop people to their maximum potential.
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This Award-winning program teaches five basic skills to conduct a successful coaching session along with time-saving.....
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Discover an effective approach that can be used to build all types of skills, including technical, taskrelated skills.....
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Coaches need to set high expectations. But people can only perform well at work if they have been told what is expected.....
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Discover why giving advce doesn't always help people to perform better at work. This results-oriented vdeo demonstrates.....
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People need coaching to be flexible and adaptable to all sorts of organizational change, including technological change.....
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Sometimes people don't perform well because they have low confidence in a particular task. This video shows how to.....
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This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in the.....
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Looking for a smart way to kick off a training session? Launch a meeting? Start to build a culture?In just four.....
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Since many existing business practices inhibit innovation, new organizational designs and managerial approaches must.....
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This powerful video demonstrates the benefits of good internal customer care for individuals, teams, organisations and.....
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This case study of Zytec Corporation gives a behind-the-scenes look at company's effort to put Deming's 14 principles.....
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Learn to lead group discussions, ensure productive contributions, manage group dynamics and achieve planned.....
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Before you even walk through the front door of a company for an interview, you better know a few things: what the.....
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Some “cultural givens” are so deeply mbedded in thought patterns they lead to communication breakdowns. In.....
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Staff in call centres need to learn to communicate clearly, especially if someone has difficulty in understanding. They.....
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With an increasing emphasis on creating and developing teams as the basic unit of work, team communication skills are.....
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Discover the five main ways in which people communicate non-verbally. Increase your awareness of your own body language.....
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One of the biggest mistakes we make each day at work and in our homes is to under estimate the power of communication......
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Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you.....
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Here is a library of 39 video clips running from 20 seconds to three minutes on various aspects of communication. You.....
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Hamel and Prahalad provide access to a powerful system of ideas and methodologies, inviting you to mobilize your entire.....
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Using humour and wit, this animated parable illustrates how customer complaints can actually be gifts in disguise,.....
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If you manage a TELESALES TEAM you have a TRAINING requirement which won't ever go away Whether your team is big or.....
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How do you make better ethical decisions at work? Just because a particular choice is legal does not make it right......
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This video stresses the importance of working safely with compressed air to prevent injuries.
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Improve training sessions using case studies and role to ensure quality learning.
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This program is set in the production office of fictional current affairs program Sighted. This program provides a.....
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Learn crucial skills to identify and resolve conflict between team members, and find out how to deal with personality.....
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Train your people to use criticism, without creating conflict
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Gain practical advice on the steps of consulting - entry phase, diagnostics, action, and disengagement. A useful.....
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This video describes the factors that determine team success and how to handle a range of common teamwork difficulties.
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Staff in call centres need to be able to control call time and manage talkative callers politely. They have to learn.....
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The focus of this program is understanding chemical hazards in the workplace. Employees must know which chemicals they.....
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With more people experiencing financial difficulty, this timely program aids financial literacy and consumer.....
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Learn to control agendas, time, participation and difficult people in meetings. Gain skills to make decisions and push.....
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People in call centres are the window into their organisation. They need to present a professional image over the.....
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Explain information clearly and avoid misunderstanding.
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This video discusses the various hazards posed by conveyor systems and the safe work practices that employees must.....
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This video allows you to experience a unique case study - St Luke’s advertising agency, one of the fastest.....
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What are the common psychological reactions to change and how can we deal with them? This film will really help people.....
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Learn strategies to cope with emotional reactions and to stay motivated.
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This program delivers a system and tools that will help you evaluate your organization’s culture in its current.....
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Discover what the latest research says about how to maximise health and well-being through correct eating.
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This video explains how to incorporate social responsibility in your organisation.
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This video describes how managers and executives can introduce and maintain cost reduction as an organizational.....
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To enable managers to control the relationship between cost, price and volume.
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Use a six-step approach to help staff improve their standard of work while maintaining a positive working relationship......
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This video is based on the prediction that within a few years 70% of US and European workers will work with knowledge......
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Uses the examples of G.T.E. Labs and Reebok, Inc. to illustrate the key components of the innovation process, from the.....
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This video describes how visions are dreams that create tension between current and desired states.
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Tom Peters hosts this news magazine style program which features his good friend and favourite customer service legend.....
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Never has there been a more exciting or more hazardous time to be at the helm of a corporation. How do you stay out of.....
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Organisations are becoming more interested in innovation and creativity,
but how do we foster these practices?
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Lynda Curtin gives you the tools to generate fresh ideas quickly and systematically. Using the proven techniques of.....
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Michael Ray, Professor at the Stanford Graduate School of Business, condenses the lessons of his popular class,.....
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This video describes what cross cultural communication skills are and why they are becoming increasingly important in.....
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A lively, engaging dramatization in which you’ll observe a manager floundering as she tries to understand her.....
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This program, investigates all the key components of culture and communication, including values and beliefs, social.....
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It's here - an attitude-changing program that's guaranteed to help your employees be enthusiastic about cross-selling!.....
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In this training program, you'll discover what happens when an American manager collides with his Muslim counterpart......
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Key points: * Establish initial rapport with a customer * Determine customer needs * Present features and benefits of.....
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An introduction to process management.
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Dru Scott, acclaimed author and psychologist, explores the difference between customer service and customer.....
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This program focuses on both internal and external customers and clients using a fictional current affairs show 'On.....
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Teach your salespeople selling skills that increase sales and give them more confidence in themselves and your.....
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Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service.....
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This program is designed to motivate your team to rethink the simple needs of customers and apply skills that meet.....
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An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the.....
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The aimTo provide people with a simple model to help them analyse their own reactions to change.
About the.....
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Discover the 6 skills for managing angry, abusive and threatening callers and how to end a call.....
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See practical examples of five different styles of dealing with conflict. Discover your own natural style of handling.....
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Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively.....
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Professor Charles O'Reilly explains the overwhelming power of culture within any organization, and why failure to.....
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Equip your people with the skills to confidently confront and deal with difficult behaviour at work.
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Develop techniques to handle angry, abusive or uncooperative people.
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Help your employees feel more confident and more comfortable when handling customer service problems.
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Psychologists Eve Ash and Peter Quarry debate whether a manager should invest time and energy trying to find a way to.....
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Learn the six most effective ways to make decisions. Prepare for team, task force, quality group or committee.....
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Pressured and feeling like you never have enough time? Acquire practical techniques for gaining control over your work,.....
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For workplaces to function at their optimum, delegating and empowering are essential.
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Delegating is a concept many people find frightening, and with good reason but if it’s done effectively,.....
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Learn how to satisfy even the most demanding customers.
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This case history demonstrates ways in which multi-disciplined teams can solve production problems, and how Deming's.....
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Learn to use adult learning principles to design an enjoyable and effective training session. Find out ways to improve.....
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The word "Prospecting" often strikes terror in the hearts of many sales people - as does the idea of flipping through a.....
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The second step in performance planning is to identify the major components of the job, called key result areas. This.....
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This video explains how to develop a beginner's mindset to help with creativity and facilitating change.
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Discover how to do a training needs analysis, and plan appropriate training activities. Learn how to evaluate outcomes.....
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We all need to know how to be assertive - in all aspects of our life. But many people feel overwhelmed or stressed when.....
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* Learn the difference between aggressive, assertive, and passive behaviour * Discover effective words to use and the.....
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This video explains why developing resilience helps in dealing with stress, maintaining good relationships and.....
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This four-part series explores the rules and techniques that distinguish a Dialogue from other forms of communication,.....
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Appraisals can often be difficult, awkward or even totally ineffective.
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The hilarious follow-up to our classic The Guest. The Difficult Guest video tackles the tough issue of dealing with.....
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Learn practical ways to deal with the five most difficult situations. Suited to sales, training, change or project.....
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Disciplining poor performers should be done fairly and with adequate preparation and documentation. Learn the six key.....
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The need to understand what constitutes workplace discrimination is becoming increasingly important.
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Show them the value in:• Focusing on outcomes• Tackling contentious issues• Identifying training needs.....
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This video describes which diversity programs work and which do not.
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To ensure staff know the job they're doing, why they're doing it and how their work affects their colleagues.
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The consumer has the power to tell companies what they want.Jeffrey Swartz firmly believes in commerce, and that.....
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In this video from our dummies suffer several painful back injuries despite the company's effort to make employees.....
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In this video four dummies show viewers just how easily accidents can happen. But accidents don't just happen to.....
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When workers begin their jobs each day, they aren't planning to gamble their lives away by committing unsafe acts......
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When customers reject your price, it is often thought that the price is too high. But according to Tom Nagle, this may.....
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Charles Handy's books on organisations, the future of work and the point of life have sold over one million copies.....
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To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.
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To achieve a culture of performance that drives growth, organizations need to build accountability, intelligence, and.....
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Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced.....
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When Mel’s poor use of email gets her into trouble, the Email Controllers step in to sort her out...
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Learn to soar like an eagle and "reach the high places" in the new world of work in the new millennium. Using.....
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Three managers are expanding a regional sales office into a full operating depot for their company. Together they learn.....
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarize and check, listen.....
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Key points: * Learn how to prepare for, carry out and follow up on an effective meeting * Discover effective leadership.....
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Research shows that the most common cause of professional failure is poor interpersonal skills and that terminating an.....
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Leading a performance appraisal can be difficult and depressing, or dynamic and positive. Your attitude, planning and.....
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In any organization it is critical that all individuals work toward the same objectives and goals. They must know what.....
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Shows how to prepare and deliver an effective speech or report. Proven techniques are presented that help viewers give.....
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When some people hear the word teamwork they immediately think of games--team sports; yet, teamwork is much more than.....
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This video looks at what really alienates your customers. What makes them want to stay away and not buy your product......
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Develop an organizational policy that helps victims as well as those with bullying behaviour to recognize and resolve.....
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In this video, Goleman himself introduces his ground- breaking discoveries on the emotional mind and focuses on emotion.....
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This video explains the concept of Emotional Intelligence and how it can help managers and leaders to improve their.....
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It's been said that emotions should not be displayed at work. But studies now show that emotions can actually make us.....
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Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their.....
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Key Points: Help managers learn that mutual respect rather than the power to control and command becomes the basis of.....
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Uncover the secrets of how to get people motivated to take more initiative, be more responsible and reach their full.....
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Don't wait to be empowered, empower yourself! Learn the key mind set changes that will result in more initiative,.....
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Help manager's create an open and friendly environment where people feel comfortable and confident about making.....
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Success is about putting our hearts in our business and our business in our hearts. Renowned experts James Kouzes and.....
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In today's workplace you need to develop and maintain high levels of energy and enthusiasm. Learn ways to change your.....
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Jim Bramante distills the findings of IBM’s latest Global CEO Study, based on interviews with one thousand CEOs.....
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This video focuses on the three main components of a successful ergonomics program: developing a knowledge of.....
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Learn the 3 main types of counselling skills and how to develop them to increase interpersonal.....
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Psychologists Eve Ash and Peter Quarry highlight the fact that very few newly promoted managers actually receive.....
|
What is ethical behaviour and does it really matter in today's workplace?
|
Narrated by noted ethicist Eric Harvey, co-author of the bestselling “Walk the Talk” book series, these.....
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From proper handling of eating utensils to how to manage spaghetti and finger foods. Presented from the students point.....
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Increased accountability, competitiveness and a focus on the bottom line means that evaluation expertise is crucial for.....
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This outstanding video explores the character traits that separate the mundane from the magnificent, encouraging all.....
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Everybody Wins: How to Turn Conflict into Collaboration emphasizes that conflict is inevitable because of a diverse.....
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Everyday Creativity teaches a surprising truth about creativity - that it's not a magical, mysterious occurrence, but a.....
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Designed to help develop leadership skills and team-oriented attitudes in non-managerial employees, this video.....
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Tom Peters, the brilliant, insightful, often abrasive and self-described “professional loudmouth,” holds.....
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Trendy management techniques have come and gone. But the specific approaches presented in this video can work for your.....
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Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty......
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Tom Peters focuses on the Public Sector in this case-study style film - uncovering the secrets of management sucess in.....
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Jack Zenger believes that average managers can develop the traits shared by exceptional leaders—traits that.....
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Scott McNealy believes leaders cannot be created—only identified. But even natural leaders need exposure. That's.....
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In a business environment of fast-moving markets, global supply chains, and dynamic technologies, executing strategy is.....
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Master the art of influencing and persuading others.
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Learn three steps that will make your explanations clear and easy to understand. Learn the three essential steps for.....
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Every great event in history has been made up of many tasks in order for it to be a success. Every part of the team.....
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Explains five key insights that distinguish a truly extraordinary leader from a good or “average” leader......
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This video will illustrate and teach the basic tenet of human relations-how to perceive and understand others.
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Lear how to structure and lead the way you facilitate meetings, discussions, and training sessions. A popular program.....
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In most organizations, there is a two-way conspiracy of silence that subverts honest feedback and causes a downward.....
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Tired of inefficient meetings and ineffective training? This program is a perfect foundation for building fundamental.....
|
No feedback is good feedback. Wrong! In fact, absolutely no feedback is the worst kind of feedback of all. Even harsh.....
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Show your managers how to give objective, impartial feedback to help people improve their performance and develop their.....
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Managers are under constant pressure to grow, but it is often difficult to find new avenues of growth within an.....
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Workplace fires can be catastrophic because of the number of people who can be affected and the types of materials.....
|
First Aid is the initial care of a suddenly sick or injured person. Would you know what to do in an emergency?
|
Summer means spending time outdoors enjoying sport and recreational activities. It also means being prepared to manage.....
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To give managers the leadership skills they need to enable individuals to work more effectively as part of a team.
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Imagine a workplace where everyone brings energy, passion, and a positive attitude with them every day. Employees at.....
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Would you like an organization that doesn't lack motivation? Would you like complaints to be rare, with the only shot.....
|
After filming FISH! we wondered if, down the road, the fishmongers would sustain their incredible environment. The.....
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When you watch the reenergized organizations in FISH! Tales, you will see how to "throw" the same kind of.....
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When you watch the reenergized organizations in FISH! Tales, you will see how to "throw" the same kind of.....
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When you watch the reenergized organizations in FISH! Tales, you will see how to "throw" the same kind of.....
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When you watch the reenergized organizations in FISH! Tales, you will see how to "throw" the same kind of.....
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When you watch the reenergized organizations in FISH! Tales, you will see how to "throw" the same kind of.....
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How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay.....
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How can we find our direction, our purpose? When we combine our energy and passion with our focused visions, we give.....
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It is not enough for call centre staff to have the right manner. They must also focus on results. We all need to know.....
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“How can you find a way to love what you do? Every day?” asks Dewitt Jones. In this new video he shares.....
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Customers instinctively shop for value. They measure it by what they needed, what they got, and what it cost. John.....
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Indy 500 racer Danica Patrick and team leader Bobby Rahal show how to achieve team success in this motivational.....
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Anyone can learn to innovate.‘Free Radicals’ shows you how.
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An inspirational Leadership program designed specifically for new supervisors who may find themselves in a position of.....
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Motivating people to care about customer service.
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Three quarters of HR professionals polled agree that companies who promote fun at work are more effective than those do.....
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This video explores how, as the workplace is changing, the nature of work is also changing.
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This video examines how businesses can anticipate events and plan for success. It explores some of the future trends.....
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"I do a lot of interviews and I know I ask the right questions. But frankly, I was sometimes lost when I got inadequate.....
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In this video, learn how new research on aging shows that poor diet and exercise contribute to low fitness, low energy.....
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Learn how to create a positive mindset for work and improve your productivity and service attitudes.
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Job stress and change are costly to the U.S. economy and organizations. Bruce Cryer explains ways you can reduce the.....
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Not understanding what motivates each individual, managers offer incentives that are not meaningful, or.....
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Learn to take more personal responsibility for maximised learning. Motivates those about to engage in a training.....
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Demonstrates a pragmatic and systematic approach to implementing interestbased negotiation, a powerful strategy for.....
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If another person had a gift that could make you a better teammate, leader, friend or parent, would you ask for.....
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To encourage everyone to look at challenges from a new perspective.
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Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and.....
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All of us, at one time or another, have been in uncomfortable situations because of criticism. Reap the benefits of.....
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It is always difficult to communicate bad news. Learn the three essential steps of communicating bad news effectively.....
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To develop feedback skills through a more emotionally competent approach.
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Provides specific behavioral techniques for dealing with most difficult situations when the person to whom you are.....
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Demonstrates how to structure the feedback you give to ensure that it is specific, balanced and timely. Aimed at all.....
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Do you work with a person who has body odour, is always late, or constantly wastes time on the phone? Learn how to give.....
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Illustrates to employees how to respond positively in difficult customer service situations. Employees will see the.....
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Our achievements and accomplishments don't happen accidentally. They are the result of careful planning, thoughtful.....
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Every organisation has its own culture - its own way of doing things. This video version of Charles Handy's most.....
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Find out the answers to difficult questions, and learn simple, effective strategies for making a strong impression that.....
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To give anyone who attends meetings the skills they need to contribute more effectively and deal with even the most.....
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The Good Company training video is a motivational, musical meeting opener featuring famous folks at their first jobs......
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Demonstrate the importance of skilful questioning not just in interviews, but in everyday team working & problem.....
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To avoid creating the situations in which employees spread rumours to fill the gap left by a lack of formal.....
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COMMUNICATING EFFECTIVELY with colleagues and customers a practical working skill Bill is a warehouse supervisor. He.....
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To enable people to turn good ideas into effective action.
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An international bestseller. Its powerful use of history to exemplify bad group decisions and their consequences is a.....
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What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to.....
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Use our proven formula to diffuse anger, resolve problems and gain positive outcomes from difficult situations......
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Dealing with difficult people is one of the most stressful tasks in today's workplace. Learn practical skills to deal.....
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One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. You have to.....
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Today's leaders are surrounded by an abundance of business advice that can be inconsistent and contradictory. It's.....
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Covers the key points contained in the employee training section (1910.1200(h)) of the hazard communication standard......
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To ensure managers identify skills needs in their teams, and act upon them in order to improve people’s.....
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What if things never changed? What would our world be like? This animated, session starter tells the story of Henry - a.....
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Everybody's somebody's customer--inside or outside the organization. This video helps viewers see the big picture by.....
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The key to high performance is hiring the right people. This fast-paced program illustrates interviewing techniques,.....
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Many types and sizes of cranes assist us in lifting and moving heavy loads in our workplaces: overhead bridge cranes,.....
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Electricity knows only one route: the shortest path to ground. 10 dramatic electrical accidents teach powerful safety.....
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Show your workers that failure to wear proper eye protection often results in permanent vision loss! Most eye injuries.....
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The 10 accidents re-created in this video will show employees that short cuts and other common safety mistakes can lead.....
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Nearly 1,000,000 powered industrial trucks are used in the workplace today. They are produced in many different sizes.....
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Accidents shown in this video provide powerful safety lessons for employees who operate or work around lift trucks.
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National Safety Counsil reports that one out of every four on-the-job accidents involves hands, fingers, wrists and.....
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In this program, three EMT's respond to industrial accidents. Through their experiences, viewers will see how following.....
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The lockout/tagout system provides protection for everyone in the plant; its success depends upon each individual's.....
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Maintenance staff and skilled tradesmen are particularly exposed to risk because of their work being in close proximity.....
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This program re-creates ten industrial accidents involving heavy machinery and metal work to illustrate the necessity.....
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This dynamic video shows viewers that a commitment to power tool safety is the key to maintaining an injury-free.....
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Studies indicate that workplace injuries are primarily the result of unsafe acts. Accepting responsibility for personal.....
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This dynamic video uses eight accident re-enactments to show each employee that he or she must use acquired knowledge.....
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Why focus on attitude? Quite simply, skills can be taught. Attitude cannot. You've probably had the experience of.....
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The unbeatable system outlined in this DVD training program will help you find and hire top-notch producers. And.....
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To show managers how to understand and address the needs of their staff.
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Corporate finance has risen to the forefront of the tools that business leaders employ to create value and contribute.....
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Dr. Charles O'Reilly argues that the source of sustained competitive advantage already exists within every.....
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Great companies are built upon great decisions. But too many organizations are held back by "mind games" and.....
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Having made significant increases in product quality and customer service, the biggest challenge facing managers today.....
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Can anyone guarantee you success? Of course not. However, we can tell you that if you follow this system you can't.....
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A successful brand builds customer trust and loyalty by being easily identifiable and consistent in quality and.....
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This humorous and entertaining film teaches employees how to make a quick and genuine connection with a customer that.....
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Gaining the trust of patients, patient family members and co-workers is key to providing exceptional healthcare. How to.....
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Recession, global financial crisis, credit crunch – however you describe it there’s no doubt that things.....
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We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things.....
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Communication is one of the most important words in any business. If you can communicate, you and your business will.....
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Loaded with graphics and vignettes, this video program is a must-purchase for all who need help with time management -.....
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Volume I: The Differences in PeopleIn The Differences in People you'll learn how to overcome stressful personality.....
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Are meetings a valuable business tool or a waste of time? When should a meeting be called and who should attend?.....
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To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
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One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand.....
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In this video, find out who are the new knowledge workers and what they do.
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Change is now business as usual. But employees are increasingly skeptical about committing to business strategies that.....
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Learn 10 easy steps to present new ideas successfully to teams, managers, clients, media or investors.
1. Be committed.....
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Reaching your goals can be extremely difficult. Even more difficult may be determining what your goals really should.....
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To give managers practical ways to spot people planning to leave, and to keep hold of them.
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This video takes the mystery out of being a supervisor. Complete with DVD, CD audio and book, it makes it an enjoyable.....
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Based on John Guaspari's best-selling book, this video fable:
Shows everyone that quality is an awareness and an.....
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To give staff at all levels the confidence and skills to prepare and deliver effective presentations.
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Are there days when it seems the good people have resigned and the rest think you're the enemy? Do you spend your time.....
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To show managers how to maintain the long-term performance of their people by applying necessary discipline.
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Many traditional marketing functions have now been taken over by computers, which gather data in addition to providing.....
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Based upon the work of Mark Brown of Innovation Centre Europe, Ideas into action looks at the barriers to fresh,.....
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The third step in performance planning is to develop specific performance standards for each key result area. See how.....
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How would we approach our work if we understood that the brain can only learn by making mistakes? If at First shows.....
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To ensure customer-facing staf f learn how their behaviour can be used to improve customers’ attitudes, and.....
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Professor Jennifer Chatman defines organizational culture in terms of observable behaviors and shows examples of firms.....
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Our cameras take you behind the scenes to one of the world's most dangerous jobs, imploding a steel framed building......
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How to coach employees to get desired performance results. Viewers learn they can't change people but they can improve.....
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This video describes how organisations can improve their environmental performance in response to government, consumer.....
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Organisational governance is critical for best performance and is under the microscope in many companies.
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This video explains the links between team climate and employee health, morale and productivity.
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Case studies from Disney, 3M, Stew Leonard's, North American Tool and Die, and others give insights into all aspects of.....
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Set in a shop, an airline call centre, a bank, a hospital and on public transport - it's the story of a young man who.....
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Addressing the issues of Harassment and Respect in a unique and engaging manner, the In This Together video is one of.....
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Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative.....
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Learn simple, realistic techniques to deal with common motivational issues like boredom, inability to get started,.....
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It is necessary for you to influence people at all levels of your organization in order to get your job done. Carole.....
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Personal persuasive skills are a more powerful means to get things done than relying on authority and formal power:.....
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This video is for those with a proposal, special project or merely a good idea, who want to influence senior managers.....
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WHAT'S IT ALL ABOUT:Innovation isn't an option - it's a necessity. And it's contagious -- nothing ignites a company.....
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Joel Barker has always believed the future is something you create, not something that happens to you. In this bold.....
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This video explains the nature of innovation and what organizational barriers exist to block it.
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Innovation generates value when supported by an infrastructure that provides discipline without killing passion. To.....
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This 2-tape series will help you: * Connect innovation efforts to your company's vision and strategy * Generate and.....
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To show people how to develop more effective working relation-ships with their colleagues through better internal.....
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To demonstrate why and how people across a customer-facing organisation must put internal customer care into practice.
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Mentoring is critical in today's organizations, but how do you learn to be a better mentor? How can the people being.....
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Opens the doors at G.T.E. Labs and Reebok, Inc. to let the viewers share the insights of successful innovators from the.....
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In this Q&A program Psychologists Eve Ash and Peter Quarry turn their focus to the imperative of vision.
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‘Intercultural Communication’ is a complete training program to help your people avoid misunderstandings.....
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Defines the concept of customer service as each department treating every other department as a customer and shows how.....
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An interviewer must learn to prepare focused, job-based interview questions, let go of personal biases, be mindful of.....
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Learn the communication and questioning skills that will get you the high quality information you require in any.....
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Learn more about interview panels and how to prepare for an interview so each panelist is ready to perform well.
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It’s not just senior executives who need to know how well their organisation is doing; everyone will benefit from.....
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This video describes the increasing use of intranets within organizations. Discover just what intranets are, how they.....
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Presents fundamental skills a professional salesperson needs to be successful.* Questioning and listening.* Features.....
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This dynamic tribute to the space shuttle team reveals how these people accomplished seemingly impossible tasks and.....
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Combining dynamic graphics, captivating music, and striking images, this motivational 3-minute meeting opener explores.....
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A new and totally updated version of a healthcare favorite, "It's a Dog's World" takes a funny but critical look at the.....
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Dr. Margaret Wheatley graphically illustrates astute insights into human behaviour with poignant film clips from the.....
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Now - more than ever - employees must understand that there's far more to workplace harassment and discrimination than.....
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To encourage front-line staff to behave in ways they will help them provide a high level of service to customers.
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It's Show Time is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut -.....
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Southwest Airlines employees take personal responsibility for the company’s overall success. For every ticketing.....
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To provide managers with all the necessary skills to conduct an effective recruitment interview.
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To show how to become a better leader.
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To show how to become a better team
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The concept of leadership is changing. Joel Barker's Leadershift: Five Lessons For Leaders in the 21st Century explores.....
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This video celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted.....
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In the symbolic setting of a cross country train trip, this video introduces the 8 principles which Coca Cola chief.....
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To show the value of embracing & preparing for change.
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In this lively step-by-step guide to business competition, Professor David Yoffie explains how some companies succeed.....
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Inspire people to take charge of their response to change with this mind-opening meeting opener. Consider the following.....
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Motivational video session starter on happiness at work and caring for others.
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Retention is all about people. This film is an engaging look into the life of a seasoned manager who learns that.....
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Whether it’s your first day as a supervisor or you’re a seasoned veteran, The Keys to Effective.....
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* Motivate everyone in your company to overcome mental blocks and become more innovative * Challenge employees to go.....
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Attention to DETAIL, accuracy, concentration these are the things that UNDERPIN QUALITY in everything we do In today's.....
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Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This.....
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A video workshop for managers, supervisors or anyone in a position to lead. Trainees learn and practice a five-step.....
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Based on 25 years of research, Jim Kouzes explores the tough and often ambiguous issues that today's leaders must.....
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The Leader is a short compilation of quotes on leadership from some of our greatest thinkers and leader. As the quotes.....
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Strengthen one of your most important leadership skills: the ability to inspire others through your example.
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At the US Military Academy at West Point, cadets are taught to lead with honor and character. This program documents.....
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Leadership, Professor John Kotter's essential guide to creating dramatic and productive change by developing the.....
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Learn the characteristics of effective leaders and the expected leadership behaviour required in today's.....
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“It's a tough choice. Both are strong candidates ....” Helen and Nisha have been shortlisted for the job of.....
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Leadership skills develop from business experience, but also from the pursuit of self-knowledge. With the.....
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Tom Peters once again teaches us through his focus on individual companies. In this video, he looks at leadership and.....
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The paradigms that control most organizations today were first put into place 400 years ago. This insightful program.....
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Examine four key leadership behaviours for fostering and sustaining an empowerment culture.
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“Spell bindingly true, clear, simple, concise & inspiring”. Management experts James Kouzes and Barry.....
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What separates top performers from those who achieve average results? This video analyzes effective leadership and.....
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In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service.....
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This video examines what leaders should be doing in times of rapid, ongoing change.
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Your employees want and need certain things from you as their leader. If they get those things they'll follow you and.....
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Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes.....
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Successful women share their secrets on team building, problem solving, conflict resolution, and managing difficult.....
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Discover a new style of leadership that will give every employee within your organisation the ability to participate in.....
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The foundation of George Zimmer's success is his company's corporate culture, centered on "servant.....
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Learn successful techniques for handling situations a trainer, manager or supervisor can face when leading group.....
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This video explains the common reactions people have to receiving 360º feedback.
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Discover a simple 3 step process for learning from mistakes and how to imbed it into the culture of your.....
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This video explores 'virtual learning' and how it can help people acquire skills and knowledge 'just in time'.
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Use this video for training managers to help their people think through their learning needs. Train them to encourage.....
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This video describes how any company can become a 'learning organisation'.
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Shows managers how to help their people put together a realistic & achievable learning plan. It highlights the.....
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This video demonstrates why effective reviews are self-reviews, and gives tips on using 'indicators of learning' to.....
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Use a practical five step model to develop the skills of being a good learner. Discover how to learn more and learn.....
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In this programme from the locally produced Lessons from the Wild series, the leopard is used as a metaphor to compare.....
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In just over 3 minutes it teaches five key lessons about being a team player and winning as a team. Its dramatic.....
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Managers and supervisors will no longer dread those difficult performance appraisals. T.A.L.K. will propel your company.....
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A successful China or India strategy is likely to become a matter of survival for multinational companies......
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Managers and executives sit in a natural spotlight because of their leadership role. The best leaders harness the.....
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Learn how to inspire employees, improve attitude, and deliver great customer service in this high-energy, motivational.....
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Jim Thompson describes youth sports as an illustration of the teamwork and high achievement that every organization.....
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Pedestrians and lift truck operators have a team responsibility for each others' safety. By observing safe work.....
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To show that good listeners are people who work easily and effectively with others, whatever their role in the.....
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Believe it or not, listening is an active experience. Yes, active! We all think we listen rather well; however, how.....
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Research suggests that most people are not good listeners. Find out the most common listening mistakes and how to.....
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This video-based training programme, the third, self-contained, part in a 3 part series on Prospecting and the Sales.....
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Five key skills for effective listening and understanding.
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In this dramatic re-telling of a fatality that occured because lockout/tagout procedures were not properly followed,.....
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Understand the four levels of business casual from baseline casual to executive business casual. Learn the traditional.....
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In this video, learn a simple technique for constructing a big picture view of the 'near term future'.
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During his twenty-eight years as a business leader, James Autry learned and practiced the art of caring leadership on a.....
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Teach employees to recognize and respond to inappropriate or illegal situations professionally…and with respect.
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Various types of equipment and machines can bend, cut, punch, press and perform countless other operations. While your.....
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True professionals turn things around when they’re going off the rails. Sharyn, Rick and baby Toby have flown.....
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This innovative video tells the compelling and true story of how management and employees turned Snapper Lawnmakers.....
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In this video, discover why continuous motivation is essential for business success.
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This program examines how to make committees more effective.
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In this video, identify what team approach is best for a particular business challenge.
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Learn how to set clear directions, facilitate open communication, provide sound leadership and develop.....
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To help individuals focus on making the most of their time to the benefit of their work and personal lives.
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Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done? The time we spend each day not.....
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Discover what staff say about their managers and how you rate on an eight point checklist. Improve your.....
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A good manager needs an understanding of people's behaviours.
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To be more aware of the emotional impact of your behaviour in stressful situations.
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What is the impact of the decline of ‘baby boomers’ in workplaces? Learn why companies must retain these.....
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When customers are angry it is important to deal with them effectively and professionally. You need to:* Listen.....
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This video describes the latest research on staff turnover and the special characteristics of call center staff.
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This video provides valuable advice to help with your next career move.
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In this action-filled video, Cynthia Scott presents the four distinct stages that organizations encounter during.....
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In a performance management system, plans should be flexible and used to help manage change. Plans should also help.....
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Many external influences can impact on the success of a business – natural disasters, financial crises,.....
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Managing what Lilly describes as a “chaordic” business model—half chaos and half order—takes a.....
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A "How To" video which analyses interpersonal conflict - what it is, why it can be valuable and why it's.....
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In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small.....
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In this video, find out the essential steps to managing contractors.
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The customer may always be right, but some customers are certainly more difficult to deal with than others: the angry.....
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This video covers the range of ways to manage disagreements and conflict.
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Managers have spent the past few years in a bunker mentality, ruled by cost-cutting and bottom-line retrenchment. Now.....
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This video examines Generation Xers (those born between the mid 60's and the mid 70's).
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This video features Andrew Banks, a principal of Morgan and Banks, one of the fastest growing Human Resource Consulting.....
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iRobot operated without venture capital and on a break-even basis for eight years, developing a number of products for.....
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