To show staff what assertiveness behaviour is and isn't, and how and when to be assertive.
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To show staff what assertiveness behaviour is and isn't, and how and when to be assertive.
Interactive CD-ROM - Rs.13,250
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Focuses on the problem solving techniques that identify and resolve difficult situations with customers. Employees will.....
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You can take the ideas in this pack and use them in a wide variety of training sessions.
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Talented people can fail to achieve success because they don't master the art of communicating assertively.This program.....
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There are many situations in both our work and private lives that, with hindsight, we may feel we could have handled.....
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We all need to know how to be assertive - in all aspects of our life. But many people feel overwhelmed or stressed when.....
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* Learn the difference between aggressive, assertive, and passive behaviour * Discover effective words to use and the.....
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Make positive assertiveness a productive force in your life.
Interactive CD-ROM - Rs.6,850
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To give managers the skills of persuasion, vital in running meetings or trying to influence ot hers.
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To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
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To understand and use assertiveness effectively at work.
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To explain why many ‘people problems’ can be attributed to behaviour that is inadequately assertive.
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The video goes into details of the five skills of Asssertiveness:* Saying "No"* Broken Record* Fogging* Negative.....
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To equip people with the confidence to get their views and ideas noticed.
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To equip people with the confidence to get their views and ideas noticed.
Interactive CD-ROM - Rs.13,250
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Training for Assertiveness covers the complete assertiveness training process from trainer's preparation to debriefing.....
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It’s hard to say no, especially when you’re pressured by subordinates or peers to be the decision maker. In.....
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