Products

Effective interpersonal skills are at the heart of every successful project, team and organization. As long as there are individuals interacting in the workplace, there is a need for sharpened.....

To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.

To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.

Listening can be the most important aspect of communication - and the most misunderstood. Follow a work team struggling to meet a deadline to discover the factors that affect the way we receive.....

Good listening is essential for success. This program contains interviews with experts and extends practical, positive suggestions to help viewers improve their listening skills. Key points: *.....

In this kit you get everything you need to develop your people's communication skills. There are twelve units, subdivided into modules, so you're in control of when you train, in what depth, and for.....

Learn the five key skills of effective listening - show interest, focus on the key issue, summarize and check, listen for the common thread and explore.....

Marcus presents an unpopular suggestion whilst the rest of the group also contribute new idea. They learn: Don’t assume your ideas are best INSTEAD: Be open to everyone Don’t accuse others.....

This video-based program is designed to help you develop the five most fundamental and effective negotiating skills.

This video-based program is designed to help you develop the five most fundamental and effective negotiating skills.

This text offers a unique collection of absorbing and enjoyable fluency practice activities designed to improve the listening and speaking abilities of intermediate and upper-intermediate students......

To show that good listeners are people who work easily and effectively with others, whatever their role in the.....

Believe it or not, listening is an active experience. Yes, active! We all think we listen rather well; however, how many times have you heard a name, date, address, or phone number, and if asked 30.....

Research suggests that most people are not good listeners.  Find out the most common listening mistakes and how to really hear - and understand - what people are really.....

Five key skills for effective listening and understanding.

It's important to be a good listener, especially in high-pressure situations when customers are demanding, and employees are reacting to other influences and pressures around.....

To help call-centre staff resolve customer enquiries effectively and professionally.

To help call-centre staff resolve customer enquiries effectively and professionally.

An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so.....

And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well.

Poor communication can create chaos in the workplace. The point is clearly illustrated as this award-winning video visits a newsroom and a hospital where miscommunication reigns. We guarantee you.....