Products

To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.

To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.

Successful brands adapt to the changing needs of their customers. They grow from their base of brand-loyal return buyers who support price premiums and healthy profit margins. Jeanne Jackson explains.....

Key points: * Establish initial rapport with a customer * Determine customer needs * Present features and benefits of the merchandise * Overcome Objections * Close a sale by recogni-sing buying.....

Teach your salespeople selling skills that increase sales and give them more confidence in themselves and your organisation. Key points: * Greeting customers effectively * Determining customer needs.....

With Falling Up you can turn even the most pessimistic workers into low-level optimists. Shawn’s research shows that optimistic salespeople made 37% more sales than pessimistic salespeople. Your.....

Hire only the best! Learn effective "how-to" methods for interviewing and selecting the right retail employee.Key points:* Determine job requirements* Develop interview questions that.....

Explores modern merchandising tactics.

Changing customers’ tastes to stay ahead

Have you ever gone to the store to buy toilet paper and batteries but left with a whole shopping cart full of impulse buys? That’s merchandising at work. Learn how retailers use science,.....

Many studies have shown that when people receive a sugar pill that they believe is real medicine, their health will actually improve. Mindset Matters will demonstrate that the same thing, called.....

Build sales team spirit! Designed for anyone who is responsible for the supervision of retail associates. Follow the careers of three retail supervisors as they discuss their experiences about their.....

Increase sales! This program demonstrates the most effective retail selling techniques as your associates follow the experiences of Cathy at her new job.Key points:* Importance of product knowledge*.....

Use this Award Winner to teach Suggestive Selling Techniques to help your sales associates sell more add-ons and multiples! It goes beyond basic selling skills. Suggestive selling skills build sales.....

Designed to reduce turnover and slow starts by new associates by teaching supervisors how to do a better job of orientation and training. Get off to "the right start" by:* Preparing new.....

An orientation supplement for new retail employees. Designed to introduce new associates to the particular benefits and responsibilities of a position in retail. Key points: * Appearance and attitude.....