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Learn a simple, effective 7 step blueprint that can immediately improve communication skills. 1. Identify a.....
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You can trace almost every workplace failure or faux pas to poor communication skills on someone’s part. But most.....
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To stimulate discussion and help change attitudes towards negotiating skills among managers, salespeople and others.
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Beautifully filmed and packed with insight - on everything from teamwork and inter-dependence to the safety instinct,.....
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This second edition reflects almost ten years' research since the 1st edition. All aspects of the American accent are.....
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Lack of proper communication leads a company into a tight spot. Inventories of non moving products are high, products.....
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To show staff what assertiveness behaviour is and isn't, and how and when to be assertive.
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Key points: * Learn to clarify the purpose of your communication * Discover how to analyze your audience and structure.....
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Use these handy tips to improve meetings, presentations, memos, and other types of business communication.
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This practical program, along with its self-study workbook, teaches viewers to write accurate, concise business.....
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Are too many unproductive, wasteful meetings eating up your time? If so, then here is the.....
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This toolkit contains 105 tools to give your people the confidence and skills in using business writing to benefit.....
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A revised and expanded edition of a highly successful and innovative pronunciation course for intermediate and advanced.....
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Learn to lead group discussions, ensure productive contributions, manage group dynamics and achieve planned.....
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An earthquake hits the central European country of Morovia. Is it a total disaster? As two teams of Morning News.....
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Get your ideas across more effectively. You'll learn proven techniques for writing, presenting, and interactive with.....
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Staff in call centres need to learn to communicate clearly, especially if someone has difficulty in understanding. They.....
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With an increasing emphasis on creating and developing teams as the basic unit of work, team communication skills are.....
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Discover the five main ways in which people communicate non-verbally. Increase your awareness of your own body language.....
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Ensure employees at all levels communicate efficiently, productively and cooperatively.
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You're on a pub crawl - but with a purpose. While one team has to collect empty bottles, the other has to collect full.....
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Helps each person identify his/her own personal communication style and how to work effectively with other styles......
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At last! Here are modern communication skills training activities - including effective use of email, voice-mail and.....
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One of the biggest mistakes we make each day at work and in our homes is to under estimate the power of communication......
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Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you.....
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Here is a library of 39 video clips running from 20 seconds to three minutes on various aspects of communication. You.....
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In this kit you get everything you need to develop your people's communication skills. There are twelve units,.....
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The video takes you behind the scenes at a fictional company, while on-screen hosts provide colourful commentary on the.....
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Explain information clearly and avoid misunderstanding.
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This video describes what cross cultural communication skills are and why they are becoming increasingly important in.....
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The Cross-Cultural Communication Trainer's Manual provides a complete toolkit for the trainer/facilitator needing to.....
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This training manual is designed specifically for all professionals who work with people from different cultures, both.....
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Discover the 6 skills for managing angry, abusive and threatening callers and how to end a call.....
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19 practical training activities to protect your people from aggressive or unwelcome behaviour in their working.....
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Equip your people with the skills to confidently confront and deal with difficult behaviour at work.
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Make sure your teams are delivering exceptional performance by using the 16 activities in Developing an.....
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The 60 four-colour cards in the game cover a full range of people skills in the areas or communication, teambuilding,.....
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When Mel’s poor use of email gets her into trouble, the Email Controllers step in to sort her out...
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Key points: * Learn how to prepare for, carry out and follow up on an effective meeting * Discover effective leadership.....
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Help your people plan, lead and participate effectively in meetings of all kinds.
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Ask your colleagues which aspect of organizational life they associate with minimum efficiency and maximum.....
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Shows how to prepare and deliver an effective speech or report. Proven techniques are presented that help viewers give.....
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In addition to the core elements of preparing, structuring and delivering, 30 Training Sessions for Effective.....
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With the goal of helping teachers develop more effective strategies for working with students, this book explores the.....
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Learn the 3 main types of counselling skills and how to develop them to increase interpersonal.....
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Stop managers talking – get them communicating! With Essential Interpersonal Skills for Outstanding Managers.....
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Master the art of influencing and persuading others.
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Learn three steps that will make your explanations clear and easy to understand. Learn the three essential steps for.....
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Show your managers how to give objective, impartial feedback to help people improve their performance and develop their.....
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CORE SKILLS:* Giving feedback * Receiving feedback * Teamwork * MeetingsThis practical simulation, demonstrates to.....
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Designed to dramatically improve your chances of communicating effectively, this fun, easy-to-read book shows how to.....
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All of us, at one time or another, have been in uncomfortable situations because of criticism. Reap the benefits of.....
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There is both opportunity and peril in feedback. Make the most of your opportunities by shifting feedback from critical.....
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It is always difficult to communicate bad news. Learn the three essential steps of communicating bad news effectively.....
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Provides specific behavioral techniques for dealing with most difficult situations when the person to whom you are.....
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Demonstrates how to structure the feedback you give to ensure that it is specific, balanced and timely. Aimed at all.....
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To avoid creating the situations in which employees spread rumours to fill the gap left by a lack of formal.....
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COMMUNICATING EFFECTIVELY with colleagues and customers a practical working skill Bill is a warehouse supervisor. He.....
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Organizations are made up of people. And where there are people there are problems: 'difficult situations' in fact......
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The High Impact Presentation Skills Workshop focuses on strengthening the skills of those in your organization who must.....
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This humorous and entertaining film teaches employees how to make a quick and genuine connection with a customer that.....
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Gaining the trust of patients, patient family members and co-workers is key to providing exceptional healthcare. How to.....
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Communication is one of the most important words in any business. If you can communicate, you and your business will.....
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Learn 10 easy steps to present new ideas successfully to teams, managers, clients, media or investors.1. Be committed.....
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This workshop explores the difference between listening with intent to respond and listening with the intent to.....
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Personal persuasive skills are a more powerful means to get things done than relying on authority and formal power:.....
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This video is for those with a proposal, special project or merely a good idea, who want to influence senior managers.....
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There's nothing mysterious about influencing skills - they can be practised and developed just like any others.
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This video explains the common reactions people have to receiving 360º feedback.
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Those who listen well, whatever their jobs, are the people who work easily and effectively with others: The manager who.....
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Five key skills for effective listening and understanding.
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Each workshop provides a complete list of all resources required, a guideline to the amount of time required,.....
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It's important to be a good listener, especially in high-pressure situations when customers are demanding, and.....
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Teach employees to recognize and respond to inappropriate or illegal situations professionally…and with respect.
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Learn how to set clear directions, facilitate open communication, provide sound leadership and develop.....
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This completes guide to effective meetings wil show you how to prepare for success and end with results. It includes.....
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This pocket guide can help whether you're a manager in charge of a group of writers, or a person interested in.....
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Packed with insight and key skills for those new to the process of management or anyone needing new ideas and tools.....
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This compendium of tips will help any manager learn the survival tactics of public speaking. Dr. Gladis presents the.....
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This video covers the range of ways to manage disagreements and conflict.
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Many people find it hard to get the right support from their managers. Gain the skills for getting feedback and.....
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Don't look now… but you've got people in your organization from Mars and Venus! Now author Dr. John Gray can.....
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How to plan, streamline, conduct, and evaluate meetings. Hold meetings that improve morale and communications........
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To enable people to organise and chair meetings that are more effective and more motivating for those who attend.
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To demonstrate that chairing a meeting is not just about getting the procedures right, it is also about getting people.....
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Follows the history of an important project which grinds to a halt when the groups involved fail to communicate.....
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To give staff at all levels the skills to achieve an equitable outcome to any negotiation.
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The most powerful success factor for any organisation is how well its people work together. But bringing this idea to.....
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This pack contains 20 activities, providing more than 40 hours of learning activities.
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Demonstrate simple, effective techniques for handling in-coming calls positively, politely and profitably.
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Learn about empathy, the crucial skill for dealing with emotional people. This video will help develop an attitude of.....
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All the key skills are covered - such as using your voice effectively, planning content and body language.
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Public speaking in any sense usually strikes terror in the hearts of most. Learn six practical ways to overcome the.....
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This programme succeeds in explaining the techniques required to get your point across in writing clearly and.....
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Discover techniques to use 5 most common diffi-cult situations when the person giving you feedback doesn't say anything.....
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Demonstrates skills to empower you to get feedback. Shows how to request it, how to ask probing questions to get more.....
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Identify the ten core principles of excellent service and what typically turns customers off. 1. Professional.....
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In a well-known study, 3,000 people were asked what frightened them most. The number one answer was -- public speaking......
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An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice.....
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Talk It Out! offers refreshing solutions for resolving employee communication problems. Poor interpersonal.....
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Imagine how difficult work would be if you spoke a different language than your coworkers! Yet this happens every.....
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Motivate your supervisors to want to achieve their full potential and encourage them to take responsibility for.....
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Five characteristics that successful teams must possess.
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This program uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or.....
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Don't let poor phone skills hurt your business repurtation. This training programme teaches the importance of effective.....
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There is nothing like good writing. Good writing is the tool that may stretch our imaginations. And, yes it may be.....
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"This course has definitely given me to ability to recognize my pronunciation defects. It is a superb multimedia.....
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Fun, engaging and proven to work games that will have your training sessions buzzing with energy, enthusiasm and.....
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50 creative approaches exploiting the full potential of Post-it Notes¿ to power up learning like you've never.....
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Communication is more than a passive medium for transmitting messages. It is the medium through which managers lead,.....
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Communication is more than a passive medium for transmitting messages. It is the medium through which managers lead,.....
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Poor communication can create chaos in the workplace. The point is clearly illustrated as this award-winning video.....
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Show how to persuade, influence or make a case by answering questions effectively.
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It’s hard to say no, especially when you’re pressured by subordinates or peers to be the decision maker. In.....
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Abbott and Costello's famous routine-the only comedy routine in the Baseball Hall of Fame-is a wonderful way to begin.....
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If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high.....
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