Products


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10 Top Customer Service Games
The 10 complete games in this brand new games product from Fenman are ready to go – all the materials are included for up to 12 players for each.....
Game - INR 23,750

5 Values of Great Customer Service, The
This program presents a values-based approach to serving diverse populations. Employees work on the communication skills needed to meet or exceed the service expectations of their diverse customers......
DVD - INR 18,950

50 Ways to Keep Your Customers
We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the.....
DVD - INR 7,950

American Tongues
Southerners talk too slowly. New Yorkers are rude. New Englanders don't say much at all. Anybody who lives in the U.S. knows the clichés about how people in the various parts of the country.....
DVD - INR 9,950

Basics of Profitable Customer Service, The
Loaded with graphics and vignettes, "The Basics of Profitable Customer Service" should be required viewing for everyone in the.....
DVD - INR 7,950

Best Service Is No Service, The
With the ever-present need to reduce costs and boost customer loyalty, Bill Price argues that companies should challenge the need for customer service in the first place. This game-changing approach.....
DVD - US$ 95.00

Beyond Close to the Customer
It's not customer satisfaction, but customer delight that will distinguish the winners from also-rans. Tom Peters Tom Peters made training history when his best selling video A Passion for Customers.....
DVD - INR 24,750

Beyond Words For Healthcare
Body language is a two-way relationship. Recognizing the most common body language cues can help staff to understand what a patient may be thinking, but not necessarily saying. More importantly,.....
DVD - INR 21,750

Boomerang:The Reciprocity Urge
A motivating 10-minute video with animation, a case study and featuring psychologist Peter Quarry… offering a simple lesson to create happy customers, cooperative team colleagues and motivated.....
DVD - INR 9,950

C.A.R.E. Principle, The
Improve customer satisfaction! Set in a variety of retail locations, your employees will learn that Customers Are Really Everything! Key points: * Acknowledge customers immediately * Give customers.....
DVD - INR 6,950

Call Center Success
Customer Service Reps must be ready to communicate the voice and spirit of your organization as well as develop the initial influence and relationship with all your customers. This new program.....
DVD - INR 7,950

Call Centres: Maximising Performance
This is a powerful pack that will help your call centre achieve maximum performance by developing and motivating its.....
Toolkit - INR 9,950

Calming Upset Customers
Successful organizations know how to listen to their upset customers (clients, guests, patients, passengers, members or students) and satisfy their concerns. Key points: * Learn proven methods for.....
DVD - INR 7,950

Case of the Vanishing Customers, The
To help people realise that they can choose which emotions they want to show.
DVD - INR 28,750

Compendium of Customer Service Questionnaires & Inventories
Thirty questionnaires and inventories covering different aspects of customer care including service employee attitudes (3), service employee competencies and skills (6), other employee attitudes to.....
Toolkit - £ 75.00

Complaint Is a Gift, A
Using humour and wit, this animated parable illustrates how customer complaints can actually be gifts in disguise, driving home the point: the more you know about your customers, the better you can.....
DVD - INR 15,750

Complaints and Quality Management
To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
DVD - INR 31,500

Creating the Customer's Dream
Tom Peters hosts this news magazine style program which features his good friend and favourite customer service legend -- Stew Leonard. Learn the behind-the-scenes reasons for Stew Leonard's success.....
DVD - INR 14,750

Cross-Servicing
It's here - an attitude-changing program that's guaranteed to help your employees be enthusiastic about cross-selling! Designed for every employee who interacts with customers - either in person or.....
DVD - INR 7,975

Customer Focussed Selling
Key points: * Establish initial rapport with a customer * Determine customer needs * Present features and benefits of the merchandise * Overcome Objections * Close a sale by recogni-sing buying.....
DVD - INR 5,950

Customer Is Always Dwight, The
An introduction to process management.
DVD - INR 28,750

Customer Satisfaction
Dru Scott, acclaimed author and psychologist, explores the difference between customer service and customer satisfaction. Real-world examples help you learn: * practical ways to stay motivated and.....
DVD - INR 7,950

Customer Service
This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention.....
DVD - INR 9,950

Customer Service Best Practices
This practical resource book includes articles, training tools, case studies, and job aids that you can use to positively impact your customer service through training, benchmarking, and new.....
Toolkit - US$ 89.95

Customer Service Gone Viral
In today's "viral" age, customers can "experience" a business by simply going online and reading customer reviews or even watching a customer posted video or two. This is great for the consumer,.....
DVD - US$ 795.00

Customer Service Selling
Teach your salespeople selling skills that increase sales and give them more confidence in themselves and your organisation. Key points: * Greeting customers effectively * Determining customer needs.....
DVD - INR 5,950

Customer Service To The Rescue
This is the perfect video to celebrate and thank all your employees who deliver great customer service.
DVD - INR 8,950

Customer Service Toolkit
Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer.....
DVD - INR 24,950

Customer Service Training Series, The
The series comprises of the following 3 videos detailed descriptions of which are available under their individual titles. Module 1: It's Show Time (15 min)Module 2: Service Heroes (15 min)Module 3:.....
DVD - INR 27,750

Customer Service Training: How to Create Your Own Program
From the world's leading authority on customer service… this do-it-yourself resource will save you hours of work and ensure first-class customer service training. Customer Service Training.....
Toolkit - US$ 99.95

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