Products

Outlines Baxter International's principle for managing supplier quality.

Award-winning film, based on the best selling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality. Wilkins'.....

This case study of Zytec Corporation gives a behind-the-scenes look at company's effort to put Deming's 14 principles into.....

Tom Peters hosts this news magazine style program which features his good friend and favourite customer service legend -- Stew Leonard. Learn the behind-the-scenes reasons for Stew Leonard's success.....

An introduction to process management.

Deming's 14-point philosophy. Commitment to change begins with top management's total dedication to quality and permeates down. As quality improves, productivity automatically increases. 85% of all.....

This case history demonstrates ways in which multi-disciplined teams can solve production problems, and how Deming's statistical methods not only solve immediate problems but also assure ongoing.....

The series comprises of the following 3 videos detailed descriptions of which are available under their individual titles. 1. The Deming Approach 2. The Deming Legacy 3. Commitment to Quality Each.....

Explores how the bank's quality-based strategy helped respond to competition by cutting costs and adding customers.

The most versatile and powerful tool for continuous improvement, yet the most underutilised, flow diagrams can be used for learning what a process looks like, prospecting, identifying improvement.....

Customers instinctively shop for value. They measure it by what they needed, what they got, and what it cost. John Guaspari and William Band, explain how mastery of key value-creating activities.....

Based on John Guaspari's best-selling book, this video fable: Shows everyone that quality is an awareness and an attitude Encourages your managers, supervisors, and employees to personal.....

Viewers will watch as the team brainstorms a customer service problem and demonstrates the affinity diagram, for sorting ideas into useful categories, and the cause and effect diagram, for.....

Case studies from Disney, 3M, Stew Leonard's, North American Tool and Die, and others give insights into all aspects of management.....

To demonstrate why and how people across a customer-facing organisation must put internal customer care into practice.

To demonstrate why and how people across a customer-facing organisation must put internal customer care into practice.

Combining dynamic graphics, captivating music, and striking images, this motivational 3-minute meeting opener explores what would happen if 99.9% were the acceptable standard of.....

JIT improves quality and reduces costs by employing a minimum of resources. Seven types of MUDA are identified. The next step is to start eliminating MUDA from the shop floor through JIT.....

An overview of Maasaaki Imai's KAIZEN philosophy. Stresses importance of muda (waste) and JIT (lean production) process. Demonstrates management's crucial role in the process. You see how Kaizen.....

This program examines the successful lean manufacturing practices at an automotive supplier, TAC Manufacturing. TAC Manufacturing is a subsidiary of Tokai Rica, and their .....

To show people how to handle complaints well and help prevent them from recurring in the future.

To show people how to handle complaints well and help prevent them from recurring in the future.

An excellent session starter with off beat humour while it underscores the message "near enough is not good enough!" The video poses the question "What level of quality is acceptable?.....

Professional results are based on high personal quality standards. This program explores the meaning and value of quality to the organisation and the individual. Learn ten steps to better quality.....

The series comprises of the following 3 quality case study videos. Detailed descriptions for these videos is available under their individual titles.Quality Case Study#1 Baxter: Partners in Quality.....

John Guaspari helps your managers find the hidden opportunities for establishing a customer satisfaction-driven organization. Includes examples from a manufacturing company, a high-tech company, and.....

Presents Mike Robson's CARE Model, consisting of four essential steps: * Customer/Supplier Chains - establish who your customers are * Agree requirements - agree with your customers what their.....

An indepth look at how Six Sigma translates into reduced cycle time and near zero-defect perfection. Video one (28 min):How Motorola meets the challenge of Six Sigma through an innovative mix of.....

Through narration, vignettes, charts, and graphics, the video delivers a short overview of the total quality process. It describes the three main characteristics of a quality organization and.....

Learn how Simultaneous Engineering (SE) dramatically shortened the development time of a new personal pager at Motorola and how Delco Remy developed their successful flattop battery using.....