Products


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Becoming the Best
Award-winning film, based on the best selling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality. Wilkins'.....
DVD - INR 11,750

Commitment to Quality
This case study of Zytec Corporation gives a behind-the-scenes look at company's effort to put Deming's 14 principles into.....
DVD - INR 8,225

Creating the Customer's Dream
Tom Peters hosts this news magazine style program which features his good friend and favourite customer service legend -- Stew Leonard. Learn the behind-the-scenes reasons for Stew Leonard's success.....
DVD - INR 14,750

Customer Is Always Dwight, The
An introduction to process management.
DVD - INR 28,750

Deming Approach, The
Deming's 14-point philosophy. Commitment to change begins with top management's total dedication to quality and permeates down. As quality improves, productivity automatically increases. 85% of all.....
DVD - INR 8,225

Deming Legacy, The
This case history demonstrates ways in which multi-disciplined teams can solve production problems, and how Deming's statistical methods not only solve immediate problems but also assure ongoing.....
DVD - INR 8,225

Deming's 'Roadmap for Change' Series
The series comprises of the following 3 videos detailed descriptions of which are available under their individual titles. 1. The Deming Approach 2. The Deming Legacy 3. Commitment to Quality Each.....
DVD - INR 19,750

Flow Diagrams
The most versatile and powerful tool for continuous improvement, yet the most underutilised, flow diagrams can be used for learning what a process looks like, prospecting, identifying improvement.....
DVD - INR 7,950

Force of Value, The
Customers instinctively shop for value. They measure it by what they needed, what they got, and what it cost. John Guaspari and William Band, explain how mastery of key value-creating activities.....
DVD - INR 10,950

I Know It When I See It
Based on John Guaspari's best-selling book, this video fable: Shows everyone that quality is an awareness and an attitude Encourages your managers, supervisors, and employees to personal.....
DVD - INR 8,950

Idea Generation: Affinity Diagram and Cause & Effect Diagram
Viewers will watch as the team brainstorms a customer service problem and demonstrates the affinity diagram, for sorting ideas into useful categories, and the cause and effect diagram, for.....
DVD - INR 7,950

In Search of Excellence
Case studies from Disney, 3M, Stew Leonard's, North American Tool and Die, and others give insights into all aspects of management.....
DVD - INR 23,750

Inside Job, An
To demonstrate why and how people across a customer-facing organisation must put internal customer care into practice.
DVD - INR 31,500

Inside Job, An - CDROM
To demonstrate why and how people across a customer-facing organisation must put internal customer care into practice.
Interactive CD-ROM - INR 13,250

Is 'Good' Enough?
Combining dynamic graphics, captivating music, and striking images, this motivational 3-minute meeting opener explores what would happen if 99.9% were the acceptable standard of.....
DVD - INR 9,250

Kaizen: JIT Technologies
JIT improves quality and reduces costs by employing a minimum of resources. Seven types of MUDA are identified. The next step is to start eliminating MUDA from the shop floor through JIT.....
DVD - INR 10,750

Kaizen: Just In Time Pays
An overview of Maasaaki Imai's KAIZEN philosophy. Stresses importance of muda (waste) and JIT (lean production) process. Demonstrates management's crucial role in the process. You see how Kaizen.....
DVD - INR 10,750

Lean Manufacturing at TAC Manufacturing
This program examines the successful lean manufacturing practices at an automotive supplier, TAC Manufacturing. TAC Manufacturing is a subsidiary of Tokai Rica, and their .....
DVD - INR 7,850

No Complaints?
To show people how to handle complaints well and help prevent them from recurring in the future.
DVD - INR 19,750

No Complaints? - CDROM
To show people how to handle complaints well and help prevent them from recurring in the future.
Interactive CD-ROM - INR 13,250

On the Brink of Perfection
An excellent session starter with off beat humour while it underscores the message "near enough is not good enough!" The video poses the question "What level of quality is acceptable?.....
DVD - INR 7,950

Quality at Work
Professional results are based on high personal quality standards. This program explores the meaning and value of quality to the organisation and the individual. Learn ten steps to better quality.....
DVD - INR 6,950

Quality Connection, The
John Guaspari helps your managers find the hidden opportunities for establishing a customer satisfaction-driven organization. Includes examples from a manufacturing company, a high-tech company, and.....
DVD - INR 7,950

Quality First
Presents Mike Robson's CARE Model, consisting of four essential steps: * Customer/Supplier Chains - establish who your customers are * Agree requirements - agree with your customers what their.....
DVD - INR 11,750

Quality Through Systems: Six Sigma
An indepth look at how Six Sigma translates into reduced cycle time and near zero-defect perfection. Video one (28 min):How Motorola meets the challenge of Six Sigma through an innovative mix of.....
DVD - INR 8,950

Quality: The Big Picture
Through narration, vignettes, charts, and graphics, the video delivers a short overview of the total quality process. It describes the three main characteristics of a quality organization and.....
DVD - INR 9,950

Simultaneous Engineering
Learn how Simultaneous Engineering (SE) dramatically shortened the development time of a new personal pager at Motorola and how Delco Remy developed their successful flattop battery using.....
DVD - INR 7,850

Supply Chain Management
The video defines the new partnership characteristics and goals found within a thriving manufacturing supply chain. Through Case Studies of supply chain management at * Hewlett Packard * Saturn and *.....
DVD - INR 12,950

Team Planning: Relationship Diagram & Prioritization Matrix
The relationship diagram helps the team understand the relationships between various ideas, activities, or projects and identify the most logical place to begin. The prioritization matrix takes the.....
DVD - INR 7,950

Team Planning: Tree Diagram & Process-Decision-Program Chart
The tree diagram enables the team to identify and map out the steps or tasks needed to reach a goal. The process-decision-program chart allows the team to uncover any potential problems or.....
DVD - INR 7,950

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